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Another forum suggestion
Make the help forum public. This way other people could see if others have the same problem and discuss them. Would also allow users to help out more I guess. Then have a sub forum inside the help forum that is private for those matters that are private.
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Honestly, there's not much going on in that section anymore now that the K-line help and SLI requests have an own separate ticket system again.
Pretty much all help questions go right to #help, and if people happen to be banned from the network then they use the K-line ticket system.
The help section mostly contains old K-line-related threads which aren't meant to be public anyway, so there really is no point.
You're welcome to help out on #help or on any of the sub help channels, though.