Rizon is a not-for-profit service. We do not have "customers", and all of our staff are volunteers who donate fairly expensive servers as well as their time. We try to make the network as enjoyable a place as possible for users, but unfortunately, not everyone can be satisfied.
Reviewing your log, it seems completely reasonable to me. Given that I am the third senior staff member to reach the same conclusion, it's possible that your mental model regarding what constitutes reasonable support is not aligned with that of the operating staff. You could consider using a different network that is more in alignment with your beliefs (if one exists). That is not intended to be passive aggressive -- just an earnest suggestion.
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