We often get people coming into #help with questions about RSBot, Eternal WoW, or some other game or community.
The Rizon IRC network is not related to these communities, and we can't help you with problems you may be having with their programs.
#help is a channel for help with IRC or with Rizon services. If you need help with some non-Rizon related service, you need to find their channel and type
Code:
/join #channelname
eternalwow => /join #eternalwow
rsbot => /join #rsbot
blackoutro => /join #blackoutro
to enter their channel. #help has no control over what happens in those communities, and we can't help you with your non-IRC problem.